Privacy policy

Privacy Policy

Last updated: October 29, 2025

Welcome to Cosytales Art Studios 💖
We care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or make a purchase from our store.

By using our website or services, you agree to the terms described below.

1. Who We Are

This website and store are operated by Cosytales Art Studios LLP, powered by Shopify. Shopify helps us provide you with a smooth shopping experience including payment processing, order fulfillment, and secure checkout.

2. Information We Collect

We only collect the information we need to process your order and improve your experience, such as

• Your name, shipping address, billing address, phone number, and email

• Payment information processed securely by Shopify or other trusted providers

• Order details such as what you purchase and your order history

• Communications you send us like emails or messages for support

• Basic device and usage information to help us improve site performance

3. How We Use Your Information

We use your personal information to

• Process and ship your orders

• Communicate with you about your order or inquiries

• Improve your shopping experience

• Send you updates or special offers only if you have opted in

• Protect our store and customers from fraud or misuse

• Comply with legal obligations

4. Sharing Your Information

We only share your data with trusted partners who help us operate our store, such as

• Shopify which powers our website and payment system

• Shipping and delivery providers

• Email and marketing service providers only if you have subscribed

We never sell or rent your personal information.

5. Cookies

Like most websites, we use cookies to make your experience better, for example to keep items in your basket or remember your preferences. You can disable cookies in your browser at any time if you prefer.

6. Your Rights

Depending on your country, you may have rights to

• Access or request a copy of your data

• Ask us to correct or delete your data

• Withdraw consent for marketing emails at any time

To exercise these rights, please email us at cosytalesstudio@gmail.com and we will be happy to help.

7. Security and Data Retention

Your information is stored securely and only for as long as needed to fulfill orders, provide customer support, or meet legal requirements. While no system is 100 percent secure, we take all reasonable precautions to protect your data.

8. Third Party Links

Sometimes our site may link to other websites such as Instagram, Etsy, or Pinterest. We are not responsible for their privacy policies, so please check theirs if you visit them.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for legal reasons. The updated version will always be available here.